LB
LUKAS B
1 reviews | Active since Apr 2011
14 Mar 2021, 10:15
Cancelling a Vodacom contract after 24 months
Vodacom ignore notification after 24 months cancelling a contract. They keep billing to my account even though I informed that I am getting out of their contract after 24 months has lapsed.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Mar 2021, 17:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2021, 17:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LB
LUKAS B's updateReviewer Update
17 Mar 2021, 12:03The calling back also did not work. I tried it now and on the 29th January. I have send emails before to customer care. If you cant reach me it is because your service is non existent. You can reach me at ***
LB
LUKAS B's update17 Mar 2021, 12:03
Reviewer Update
The calling back also did not work. I tried it now and on the 29th January. I have send emails before to customer care. If you cant reach me it is because your service is non existent. You can reach me at ***
LB
LUKAS B's updateReviewer Update
23 Mar 2021, 16:11Problem not solved yet. Please be careful, one don't get rid of a Vodacom contract.
LB
LUKAS B's update23 Mar 2021, 16:11
Reviewer Update
Problem not solved yet. Please be careful, one don't get rid of a Vodacom contract.