1 reviews | Active since Jan 2019
Cancelling a Vodacom contract
I have 8 contracts with Vodacom. My one specific phone contract ended in August 2018, I have phoned since the end of October to cancel my contact yet a debit order went off on 1 Nov 2018. Again I phoned to cancel yet 1 Dec 2018 a debit order went off. I went into the store on numerous occasions only to be told they can't help. I made my last phone call on 10 Dec 2018 explaining that I'm fed up of phoning, even going into my bank instructing them to stop the debit order and yes, another debit order went off on 1 Jan 2018. This is exceptionally frustrating and unacceptable. Vodacom constantly reassures me that no more money will be withdrawn from my account and month to month they guarantee me that the contact had been cancelled yet it runs endlessly. Ridiculously ***********! Stay away from Vodacom.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you [on the number provided on your profile] have been unsuccessful. Should you require any additional assistance, kindly contact 082135.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you [on the number provided on your profile] have been unsuccessful. Should you require any additional assistance, kindly contact 082135.
Regards
Consumer Website Team
