Cancelling a contrat and getting flagged as a ***** after verifying your account.

I phoned Vodacom to removed added services to one of my numbers, the customer care lady verified my account and all went smoothly, I was transferred to the accounts department to cancel one of my other contracts and I advised that I was flagged as a *****, on my own account, which I verified. Now I need to go into a branch with my ID Document to resolve this matter, what a load of BS.... the service are there, but cannot be used because you are now flagged as ***** after verifying your own account