Cancelling a contract

Dear Vodacom<br> <br> This is my second letter to you on HelloPeter.<br> <br> I have a contract with Vodacom with multiple packages. I would like to cancel the following nr *** and go onto prepaid. <br> <br> Your call center is not functional, nobody answers the phone. After my last complaint I received an email stating that you would contact me within 24 hours. Nobody did. <br> <br> If you cannot reach me feel free to sms, watsapp or email me this allows for us to establish some form of communication. I am not always in a position to answer my phone. I have no way of making contact with you other than HelloPeter. As the CelluCity shop where I signed up confirmed that they cannot handle this on my behalf and all the other help I have received from Vodacom points me to the nr with no answer.<br> <br> Please sort this out before the end of the month.<br> <br> Regards, Jurie Kotze<br> <br> <br> <br> <br> <br>