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GJvR
Gerhard Janse van Rensburg

1 reviews | Active since Nov 2016

30 Nov 2016, 08:36

Cancelled wrong contract, wont fix

<p>I went to the menlyn vodacom store and they cancelled the wrong contract, cant make phone calls etc. There customer service line is terreble and can't be bothered to lift a finger.</p>

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Replies (5)
Vodacom
Vodacom's reply30 Nov 2016, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Nov 2016, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

GJvR
Gerhard Janse van Rensburg's update30 Nov 2016, 13:39
Reviewer Update

As of yet, still no service...

Vodacom
Vodacom's reply09 Dec 2016, 10:45
Official

Dear Customer

We apologise for the delay and the inconvenience this has caused.

We are currently in contact with our back office to resolve this matter. We will notify you as soon as this has been resolved.

Regards

Roderique Lategan

Best regards,

GJvR
Gerhard Janse van Rensburg's update09 Dec 2016, 13:57
Reviewer Update

No need. The branch will cancel this contract.