QD
Queen D

1 reviews | Active since Jul 2011

20 Jun 2023, 08:00

Cancelled without my concern

I placed an order through and only to live with regrets as your appointed courier drivers are doing as they please and making clients uncomfortable by sticking his nose where it doesn't belong , he questioned if my delivery address is my property or rental and even when told its mine he still didn't believe it. Claiming I might be *****ing Vodacom , the nerve and disrespect for the company he represents and Vodacom ! I mean if Vodacom didn't ask me anything related to owning/renting ,how is that his business as one doesn't even know if he's asking for business concern or own interests :( but because they are never held accountable for their actions he went and **** that " client no longer interested " & order cancelled ! What the f#&*@ , who takes time off to await delivery off their busy scheduled to be played by your rude unprofessional drivers . Fix it please K***

0
Replies (2)
Vodacom
Vodacom's reply20 Jun 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Jun 2023, 15:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records reflects, the order has been returned.  Regards Consumer Website Team

Best regards,