KW
Kelly W
1 reviews | Active since Mar 2021
02 Mar 2021, 13:01
Cancelled Vodacom Contract - still taking money via debit order
Hi, I phoned your call center in January and requested to cancel my contract with Vodacom. They confirmed via the phone that it was cancelled (as I have not upgraded at all) - the last debit order was supposed to come off end Jan but now it is 1 March and another debit order has come off. When I call, the call center says that it was cancelled and then do nothing to rectify the issue. By law I cancelled my contract, it should be recorded on your system in Jan and you are *****ing money from me by continuing the debit order. I also can't get anyone at Vodacom to sort this out as I am overseas and not currently in SA.
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Replies (1)Vodacom's replyOfficial
02 Mar 2021, 14:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 14:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
