Cancelled the wrong Account
I have two data contracts with Vodacom that runs month-on-month. I contacted them at the end of August to give 30 days notice on contract 1 to cancel the contract. I must have reiterated to the consultant at least 5 times that contract 1 has to be cancelled and not contract 2. Well, surprise surprise they cancelled contract 2. I have tried twice since to get hold of someone in a call centre to complain, but I abandoned the call - who can hold in for 20 minutes to get hold of a person?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team