Cancelled simcard unilaterally

Hello I am customer of Vodacom for years .I have two prepaid numbers the same numbers had airtime loaded but all of a sudden I got a no network notification I was surprised and contacted the call centre where we was advised by a consultant to try another simcard aka simswop we then visited a vodshop.they Asked for the two cell numbers and then told that the both numbers were cancelled . The consultant at vodashop called his call centre and we spoke to a person called Tyrone who said that he would reinstate the numbers within 48 hrs .we waited and missed a call from Vodacom on Friday 19 April 2024 .we then received an sms from Vodacom at 14.27 stating sic( dear customer Vodacom has attempted to contact you regarding service request reference A3_2EF7_T4VSL kindly contact us on 082135 free from Vodacom line ) if your problem is ongoing.kind regards ' Vodacom business Peter Stemmet we then tried contact Voda again no avail . I then contacted Tyrone on his cell number he answered that he was going for meeting he then reiterated it takes 48 hours to sort out and we must get back to him on Monday . Also Tyrone stated there was no message on the system re the cancellation we called back on Monday once again no response but message saying call back at 10 am that he was in a meeting.the next day I tried calling no luck for the whole week I then went back to vodashop still no joy