VN
Valentino N

1 reviews | Active since Mar 2013

12 Dec 2016, 18:16

Cancelled Sim Before Contract Expired

<p>In a nutshell. I received an sms that my SIM will be cancelled on 8 Dec. I had previously tried to cancel my contracts effective 8 Dec but was told this was impossible and could only be cancelled effective end of month. However I did call the cancellations number and was informed that the sms was in error because the system was loaded to terminate both contracts on 30 December and migrate both numbers to prepaid. I was already billed for December (separate review logged for a separate issue). The one sim card is effectively non functional with the error SIM not provisioned and I cannot call vodacom because I the sim is unusable. </p>

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Replies (4)
Vodacom
Vodacom's reply13 Dec 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Dec 2016, 10:45
Official

As per telephonic discussion,feedback provided.

Vodacom
Vodacom's reply14 Dec 2016, 10:45
Official

As per telephonic discussion,feedback provided.

VN
Valentino N's update14 Dec 2016, 10:58
Reviewer Update

Matter resolved quite candidly and efficiently.