Cancelled services when there was no request

On the 7th August I sent an email to Vodacom customer services querying non-vatable items on my invoice, I asked what they were related to. This morning I received a spam of smses telling me that all my subscriptions had been cancelled. I called the call centre and spoke to Bongani, who told me that there was someone cancelling the subscriptions. I explained to him that I had never requested to cancel anything, I merely wanted to know what the non-vatable items were. He asked if I had received a phone call to discuss prior to the cancellations. I told him I hadn’t. He has now escalated to assist in getting my primary subscriptions like ShowMax, international call and iTunes reactivated (Reference: ***). I then received an email from Raquel Boyd explaining that she had cancelled the subscriptions and blocked future subscriptions. I have requested she call me, as not once have I requested this. I am absolutely furious that this has happened. This has messed up vital subscriptions like my international calling. Thank goodness for Bongani’s patience and assistance. BUT I want a call from this Rachel Boyd with an explanation as to why she cancelled when there was no request to cancel??