ZM
Zintathu M
1 reviews | Active since Nov 2018
03 Oct 2022, 17:52
Cancelled, Paid and still billed - WHY
I requested an early cancellation for my contract I***-2 I paid the amount and penalties involved end September 2022. To my surprise, I'm still billed for October for services I do not want to use and cancelled.
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Replies (2)
Vodacom's replyOfficial
03 Oct 2022, 20:05 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2022, 20:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZM
Zintathu M's updateReviewer Update
04 Nov 2022, 08:26I spoke to one of your consultants Bandile/Banele earlier this week regarding my contract early cancellation which I initiated on the 21st July 2022.
*** was successfully cancelled and changed to prepaid as per email 17th August 2022.
***, premature quotation was signed and sent back. Paid including penalties on my Vodacom app. To my surprise Vodacom continued to bill me an amount of R1700+ for September and October 2022. I've been sending proofs weekly on ***
This is no fair to me, I don't have money as I decided to cancel understanding my finances.
Again on the 3rd I logged in on the app I'm still billed this R1700+ for November which I don't need your services for. It's annoying and *******.
This is definitely my last option, have no other option but to open a ********** case. MY CONTACT NUMBER IS *** KINDLY CANCEL THE CONTRACT. HOW MANY TIMES MUST I SEND PROOF?! This is annoying.
*** was successfully cancelled and changed to prepaid as per email 17th August 2022.
***, premature quotation was signed and sent back. Paid including penalties on my Vodacom app. To my surprise Vodacom continued to bill me an amount of R1700+ for September and October 2022. I've been sending proofs weekly on ***
This is no fair to me, I don't have money as I decided to cancel understanding my finances.
Again on the 3rd I logged in on the app I'm still billed this R1700+ for November which I don't need your services for. It's annoying and *******.
This is definitely my last option, have no other option but to open a ********** case. MY CONTACT NUMBER IS *** KINDLY CANCEL THE CONTRACT. HOW MANY TIMES MUST I SEND PROOF?! This is annoying.
ZM
Zintathu M's update04 Nov 2022, 08:26
Reviewer Update
I spoke to one of your consultants Bandile/Banele earlier this week regarding my contract early cancellation which I initiated on the 21st July 2022.
*** was successfully cancelled and changed to prepaid as per email 17th August 2022.
***, premature quotation was signed and sent back. Paid including penalties on my Vodacom app. To my surprise Vodacom continued to bill me an amount of R1700+ for September and October 2022. I've been sending proofs weekly on ***
This is no fair to me, I don't have money as I decided to cancel understanding my finances.
Again on the 3rd I logged in on the app I'm still billed this R1700+ for November which I don't need your services for. It's annoying and *******.
This is definitely my last option, have no other option but to open a ********** case. MY CONTACT NUMBER IS *** KINDLY CANCEL THE CONTRACT. HOW MANY TIMES MUST I SEND PROOF?! This is annoying.
*** was successfully cancelled and changed to prepaid as per email 17th August 2022.
***, premature quotation was signed and sent back. Paid including penalties on my Vodacom app. To my surprise Vodacom continued to bill me an amount of R1700+ for September and October 2022. I've been sending proofs weekly on ***
This is no fair to me, I don't have money as I decided to cancel understanding my finances.
Again on the 3rd I logged in on the app I'm still billed this R1700+ for November which I don't need your services for. It's annoying and *******.
This is definitely my last option, have no other option but to open a ********** case. MY CONTACT NUMBER IS *** KINDLY CANCEL THE CONTRACT. HOW MANY TIMES MUST I SEND PROOF?! This is annoying.