Cancelled order, no notification

<p>I called Vodacom on 05/10/2016 to upgrade my contract phone and I was informed it will be delivered on Friday. I called to check the status of my order today and was informed it is cancelled. The consultant does not know the reason and said it could be forensics but he is not sure. I want an explanation as to why I cannot upgrade online , the consultant asked me where is my phone and I informed him it is on my desk and I am calling from my other phone outside. The last time I upgraded the wrong phone was delivered and I struggled with pick up and replacement. I want a valid reason why I was informed that I must go and upgrade at the branch, I want to order online , and if there is exceptions please let me know.</p>