1 reviews | Active since Dec 2015
Cancelled one of my contracts in December but to date still not migrated
<p>I cancelled one of my contracts 12 December 2016, to date it has not been migrated to prepaid and I am losing a lot of business due to the negligence of vodacom, I cannot be calling daily to get this sorted out as I don't have time and my clients are frustrated due to this incompetence. I called the customer care on 2 Jan 2017 at 20:33, I spoke to Lydia Khopo or something like that who informed me that the line was sent to cancellations but she cannot see as to why it's taking so long for cancellations to finalise this issue as it still remains in an open status... Please I need this sorted by close of business today as I am losing a lot of business in the interim.</p>
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my sms communication, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my sms communication, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Good Day Mr Indrissah Jerry Tawakali
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Indrissah Jerry Tawakali
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support