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Suni P
1 reviews | Active since Apr 2011
29 Apr 2022, 14:38
CANCELLED NUMBER BUT STILL RECEIVING COMMUNICATION
I received an sms from vodacom regarding one of my former mobile numbers of which I have asked Vodacom to CANCEL off my contract! I no longer wish to use that number or have that number as I am unable to afford so many lines! Can a Vodacom agent contact me and advise what is going on ?? I cancelled this number last year Nov/Dec 2021!!!!!!!!!!
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Replies (3)SP
Suni P's updateReviewer Update
30 Apr 2022, 18:14Vodacom, please can you resolve this issue and why am I paying for a cancelled number?? I cancelled this contract in December 2021 and I see that Vodacom is still charging me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Suni P's update30 Apr 2022, 18:14
Reviewer Update
Vodacom, please can you resolve this issue and why am I paying for a cancelled number?? I cancelled this contract in December 2021 and I see that Vodacom is still charging me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom's replyOfficial
30 Apr 2022, 18:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2022, 18:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Suni P's updateReviewer Update
04 May 2022, 08:52I am still querying as to why I am paying for insurance on a contract that was cancelled in December 2021?? is this not unfair consumer practise? I have no vodacom agent call me to sort this mess out!!!!
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Suni P's update04 May 2022, 08:52
Reviewer Update
I am still querying as to why I am paying for insurance on a contract that was cancelled in December 2021?? is this not unfair consumer practise? I have no vodacom agent call me to sort this mess out!!!!