GM
Gcobisa M

1 reviews | Active since Nov 2014

23 Aug 2015, 08:59

Cancelled my contract am still.billed

I am furious.I cancelling my contract in April following voice prompt.no action was taken.ask whats the point of that self service to cancel.I followed up in May and specifically gave instructions.Call centre agent assured me that it was cancelled bt still no.They keep on billing my acc and giving me airtime for two months now.I am not going to pay for that i never used it.And if Vodacom dare list my.name as slow payer after 24months which i never skipped.payment. they will regret this. they shouldask MTN abt me.

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2015, 08:10
Official
Hello mbungwana,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM