LF
Leart F

1 reviews | Active since Dec 2020

13 Dec 2020, 12:36

Cancelled my account, they continued billing me and suspended my service due to non-payment

Cancelled my contract at the end of July, was paid up to date and everything, they continued to bill my account, after a few calls to log a dispute to no avail they suspended my service, I paid the last amount that was sent to me via sms and when I phoned to reinstate my service I was told that I still owed more money, I cancelled my account due to me losing my job and struggling financially, very poor service and had basically no assistance to get the issue sorted

0
Replies (1)
Vodacom
Vodacom's reply13 Dec 2020, 15:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team