LF
Leart F
1 reviews | Active since Dec 2020
13 Dec 2020, 12:36
Cancelled my account, they continued billing me and suspended my service due to non-payment
Cancelled my contract at the end of July, was paid up to date and everything, they continued to bill my account, after a few calls to log a dispute to no avail they suspended my service, I paid the last amount that was sent to me via sms and when I phoned to reinstate my service I was told that I still owed more money, I cancelled my account due to me losing my job and struggling financially, very poor service and had basically no assistance to get the issue sorted
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Replies (1)Vodacom's replyOfficial
13 Dec 2020, 15:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2020, 15:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
