Cancelled Line Billed at Full Rate and Only Discount Cancelled & No Manager Call-Back – Vodacom

I am extremely dissatisfied with Vodacom’s billing and customer service regarding a data contract, which was cancelled on 12 December 2025.

Despite the cancellation, Vodacom billed the number and app**** inconsistent charges across invoices:

On the December 2025 invoice, the 400GB Data TopUp for the number reflected a reduced amount of approximately R373, due to a substantial prorated discount.

On the January 2026 invoice, the same cancelled number was billed at the full amount of R1,653, with no discount app**** at all, even though the line was already cancelled.

This is completely unacceptable. A cancelled line should not be billed at a higher amount than the prior month.

On 20 January 2026, I contacted Vodacom to query:

Why the discount was removed, and Why the full incorrect amount was not reversed. I was advised that the matter would be escalated and that a manager would call me back. To date, no manager has contacted me, and the issue remains unresolved as the debit order has already gone off the bank account.

Vodacom’s failure to correct an obvious billing error and the lack of follow-up after promising a call-back reflects poor customer service and a lack of accountability. Customers should not have to chase Vodacom to fix mistakes on cancelled services.

I request:

A full reversal of incorrect charges related. A written explanation for the removal of the discount. Immediate contact from a Vodacom manager to resolve this matter.

I expect Vodacom to urgently address this issue.