1 reviews | Active since Jan 2017

07 Jan 2017, 23:07

Cancelled insurance but it deducts.

<p>I have on November 2016 before the 10th cancelled a screen insurance on my Vodacom device because they did not give me more options on how I can insure my device so I felt ****** off. They deducted the insurance for that month, so I let it be as I thought i cancelled it later but then December it was deducted again and I can even see on my invoice that it will deduct again this month. I guess I'll have to reverse the whole debit order and put a stop on it, then pay subtract the insurance amount and hand in my payment because you guys want to rob me off. </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2017, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team