SB
Storm B

1 reviews | Active since Mar 2011

27 Sept 2017, 18:04

Cancelled in December and still debited

We cancelled our WiFi router in December but vodacom is still charging for it and we also then cancelled our debit order a few months ago and they are still doing a debit order. Basically *******. *****ing from us. We have called a million times and we have even tried going into a vodacom store but no help. Empty promises and they still rob us.

0
Replies (2)
Vodacom
Vodacom's reply28 Sept 2017, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2017, 07:07
Official

Good day Storm,

Our records indicate this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

LS