CANCELLED FIBRE

I went over to Vodacom Fibre in February 2023 after door to door salesmen ****med me into a contract in December 2022. None the less I cancelled with my previous service provider and thought it could be a good deal. BIGGEST MISTAKE EVER! My internet was activated on the 8th of February, since the very first day my internet continuously resets or just dissapears. From the first day i made numerous calls and eventually cancelled my internet on the 22th of February REF: 230 220-829 950 I was told on the phone there will be no cancelation fees and now Vodacom wants to charge me R20 000.00 to cancel. When i asked for the recording of the telephone discussion, at first they could not find it, then said 'fees' was never discussed? Also I was advised if I really want to listen to the recording I must go to my nearest Vodacom shop and sit down with the manager to listen to the telephone recording. Since then my modem has been replaced, the fibre company (Vumatel) came out and inspected the line. Fault was not on there side. I complain every day to the person Kim Thornton who has been assisting me with this but yet not getting anywhere. I work from home, this has affected the business, cost me more money by having to use my phone as a hot spot. Watching netflix or anything online is impossible. I want it cancelled as I was promised telephonically without cancellation fees ASAP!