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grahamj G
1 reviews | Active since Mar 2017
06 Dec 2022, 12:14
Cancelled Device Insurance Reappears after Many Months
I cancelled device insurance in March 2022 and suddenly got charged insurance again for October & November on my bill. I see it also appears for December on the app. I never asked for this to be reinstated. I REFUSE TO PAY FOR SOMETHING I SPECIFICALLY CANCELLED/REMOVED. Any emails sent to the *** address returns an undeliverable email receipt with "The recipient's domain, vodasa.net, doesn't exist" (seems it goes through various relays). I can't call the 082 number and hold for hours as I am overseas and this will cost me a fortune. I want all these charges reversed and never to reappear again.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Dec 2022, 14:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2022, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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grahamj G's updateReviewer Update
08 Dec 2022, 14:24Nobody has contacted me 2 days later. Please refer to me private reply to you for contact details. I don't trust Vodacom at all anymore.
gG
grahamj G's update08 Dec 2022, 14:24
Reviewer Update
Nobody has contacted me 2 days later. Please refer to me private reply to you for contact details. I don't trust Vodacom at all anymore.
gG
grahamj G's updateReviewer Update
02 Jan 2023, 14:39Please note the insurance still shows on my December bill as well as my January bill so far even though you stated that it has been resolved. I have not received anything in writing from the Insurance Team. I also asked that they should refund all insurance charges after June 2022 to me as I never agreed to this insurance and the lady (Nonhlanhla) said they were escalating it. Once again I have not heard anything. I am on a very tight budget here and can NOT keep on paying for a service that I never asked for and that is useless to me.
I AM COMPLETELY FED UP WITH THIS!
I AM COMPLETELY FED UP WITH THIS!
gG
grahamj G's update02 Jan 2023, 14:39
Reviewer Update
Please note the insurance still shows on my December bill as well as my January bill so far even though you stated that it has been resolved. I have not received anything in writing from the Insurance Team. I also asked that they should refund all insurance charges after June 2022 to me as I never agreed to this insurance and the lady (Nonhlanhla) said they were escalating it. Once again I have not heard anything. I am on a very tight budget here and can NOT keep on paying for a service that I never asked for and that is useless to me.
I AM COMPLETELY FED UP WITH THIS!
I AM COMPLETELY FED UP WITH THIS!