1 reviews | Active since May 2016

31 Oct 2017, 06:09

Cancelled data before the end of the month

So again Vodacom, you took data before the due date. You promised me that once my contract is cancelled I have until the end of the month to finish my data. I woke up this morning (not yet 1 Nov) and my data was gone. The sam goes for the airtime that I keep loading on another number and without making calls or sending sms, you use my airtime instead of the data package loaded....how come. You guys are *****s. Thank goodness I am going to another service provider tomorrow as all my contracts are now cancelled. Cheers *****s and ******* network!

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Replies (2)
Vodacom
Vodacom's reply31 Oct 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Nov 2017, 10:19
Official

Dear Christelle Pienaar

Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.

Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.

As per my email communication, we have been in contact with you and provided feedback on your query.

Kind Regards
KH
Vodacom Escalation Support Team