Cancelled contracts still charged for

<p>Cancelled Contracts paid up in August 2016, however debit order still went of my bank account. Debit order was cancelled. Only after reporting Vodacom on Hallo Peter, they came back to me and said that they will refund me for the additional amounts taken. NO REFUND to date. To my suprise antoher debit order went of on 1st Nov 2016. I contacted my bank to reverse the debit order. I enquired from the bank as to how it is possible for a cancelled debit order to get processed. The bank advised me that Vodacom just uses another reference and they can debit your bank account as many times as they WISH. Try phoning Vodacom to cancel a debit order is IMPOSSIBLE!!!!!!!!!! </p>