1 reviews | Active since Sept 2016

02 Dec 2016, 12:47

Cancelled Contract , Vodacom Deleted my Number

<p>I had the contract from 2002 - 2016 - Loyal Vodacom Customer for 14 years and never skipped a payment .</p> <p>I cancelled my contract 2 months ago , ending the contract 30 Nov 16</p> <p>Since wednesday my phone switched to Emergency Calls only . Today 2 Dec 16 i called Vodacom cancellation lines and was advised the "consultant" who cancelled my contract , deleted my number and never ported it to pre-paid .</p> <p>Consultant advise i should go to my nearest Vodacom number to retrieve my and pay for a simcard and reclaim the funds ?</p> <p>My question is , why should i go through this by getting my number back ? NOT MY STUPIDITY ?</p> <p>What about the client alway being right ? SO vodacom is right and client wrong .</p> <p> </p> <p>You inconveniencing me ?</p> <p>****ED OFF VODACOM CLIENT</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 13:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team