AO
Anton O
1 reviews | Active since Jan 2012
03 Apr 2015, 13:10
Cancelled contract triple billing
I asked for a cancellation quote in January, which was R206.70. I was lead to believe that this will be the only amount payable and paid it. In March I get a letter from you threatening to hand me over if I don't pay another R206.70. <br> I spoke to your accounts dept who referred me to your retentions dept who in return referred me back to accounts with nobody wanting to take responsibility. After going back and forth with no assistance I decided to just pay the amount again so this won't hang over my head in the future.<br> So what do you guys do then? You debit my account for ANOTHER R206.70! How many times must I pay this?<br> PAY BACK THE MONEY!!!!
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Replies (1)Vodacom's replyOfficial
05 Apr 2015, 12:01Hello aop,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply05 Apr 2015, 12:01
Official
Hello aop,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
