1 reviews | Active since Oct 2017
Cancelled contract to relocate but still being billed!!!!!
I was in the process of relocating to New Zealand and called into Vodacom to cancel my contracts (term already expired and on month to month). I called in April and was told by the call center that my contracts were terminated and from the start of May my contract would be closed. In May, my phone continued to work and so I called in again in May and was told there was an issue and that all has now been sorted and my contract will be terminated at the end of May... I then relocated to New Zealand and Vodacom have continued to bill me EVERY month!!!!!
I am not able to call their cancellations team and nobody responds to get this matter sorted out. It's absolutely pathetic that they require you to call in and speak to someone for almost an hour and then still NOT DO WHAT THEY SAID IS ALREADY DONE!!! The service is pathetic and the network is absolutely ********... I hope people think twice about this network as it's left such a bitter taste in my mouth after being a customer for so many years.
