PE
Peter E
1 reviews | Active since Oct 2014
18 Mar 2021, 13:55
Cancelled Contract that continues how???
So I cancelled my contract with Vodacom 25.11.2020. I was sent a form to fill and sign the scan back. I completed the form and sent it back. I was told that the last debit would be in December 2020 which I was fine with. They proceeded to debit me in January I never noticed because I was under the impression my contract had been cancelled as I followed all instructions. In February Vodacom tried to debt my account and was unable to now I'm being called everyday for outstanding balances. Why? How can I be charged for a cancelled contract please could someone explain I never owed a cent when I cancelled
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Replies (4)
Vodacom's replyOfficial
18 Mar 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PE
Peter E's updateReviewer Update
26 Mar 2021, 08:29Why the hell are you guys still phoning me for a contract that is cancelled. My number has been converted to prepaid yet you idiots still phone me saying I have outstanding amounts for bundles and airtime I haven't recieved and used. Honestly ***!!!
PE
Peter E's update26 Mar 2021, 08:29
Reviewer Update
Why the hell are you guys still phoning me for a contract that is cancelled. My number has been converted to prepaid yet you idiots still phone me saying I have outstanding amounts for bundles and airtime I haven't recieved and used. Honestly ***!!!
PE
Peter E's updateReviewer Update
21 Apr 2021, 15:13So today I recieved another call from Vodacom threatening me legally. What the hell...At 14:39 the call came through and she was rather rude. Why do I owe you for a cancelled contract. You guys sent me a statement on 9 April 2021 that has R0 as the balance. If it had the R1200 balance then I would have been alerted to the fact that you guys are still claiming that I owe you...Can you guys please resolve this issue and stop threatening legal action when I canceled my contract and followed all the steps you guys gave me.
PE
Peter E's update21 Apr 2021, 15:13
Reviewer Update
So today I recieved another call from Vodacom threatening me legally. What the hell...At 14:39 the call came through and she was rather rude. Why do I owe you for a cancelled contract. You guys sent me a statement on 9 April 2021 that has R0 as the balance. If it had the R1200 balance then I would have been alerted to the fact that you guys are still claiming that I owe you...Can you guys please resolve this issue and stop threatening legal action when I canceled my contract and followed all the steps you guys gave me.
PE
Peter E's updateReviewer Update
10 May 2021, 13:05I have so many different references now you guys haven't got back to me. I have tried on too many occasions to get hold of you to resolve this matter and I am exhausted now. Call me if you still have an issue or stop sending me messages.
PE
Peter E's update10 May 2021, 13:05
Reviewer Update
I have so many different references now you guys haven't got back to me. I have tried on too many occasions to get hold of you to resolve this matter and I am exhausted now. Call me if you still have an issue or stop sending me messages.