cancelled contract still taking money

Item: Vodacom
Rating: 1
Author: cassim E

hi I cancelled my contract in July.. I enquired whether I will be further debited and I was assured I would not be. I then was told and amount of r750 would be taken of... and it was this month.

can you confirm that no further debit orders will take place ???? still awaiting feedback on the ref number is 1- ********** ********** .

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Sept 2017, 07:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply04 Sept 2017, 07:28

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

cassim E's updateReviewer Update

05 Sept 2017, 13:19

still awaiting feedback from vodacom, i missed the call yesterday but indicated to be called back but no luck

cassim E's update05 Sept 2017, 13:19

Reviewer Update

still awaiting feedback from vodacom, i missed the call yesterday but indicated to be called back but no luck

Vodacom's replyOfficial

06 Sept 2017, 12:19

Hi Cassim

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

Vodacom's reply06 Sept 2017, 12:19

Official

Hi Cassim

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,