HG
Huanan G
1 reviews | Active since May 2015
01 Mar 2016, 11:13
cancelled contract still take money from my bank
my Vodacom contract started 2014, Jan, and I went to shop in 2016 Jan and requested to cancel the two year contract, but now in 2016 March, I still get deducted money by Vodacom from my FNB account. which should not happen. really do not want to go to shop to wait in queue for one hour to solve this issue, but they vodacom people are not working. they just take my money, taking chance that i will not to stop them.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
01 Mar 2016, 12:00Hello Huanan,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2016, 12:00
Official
Hello Huanan,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team