1 reviews | Active since Oct 2016

04 Oct 2016, 07:59

Cancelled contract still going

<p>I have cancelled my contract with vodacom AND paid the fees of ending the contract prematurely.</p> <p>This was in April.</p> <p>However.</p> <p>They STILL deduct installment EVERY month.</p> <p>I have migrated to Australia since and now I have to pay the charges going along with insufficients funds in my bank account.</p> <p>I can't send Vodacom an email as they only have a careline -which I can't phone because I am out of the country.</p> <p>I would love for this issue to be resolved ASAP to stop all the deductions as I have paid ALL my dues BEFORE I left the country and I DOUBT I would be reimbursed for month's worth of bank charges which I have to pay because they made the error on THEIR side.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 08:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,