Cancelled Contract still Charged for - NO Refunds

<p> Placed a order for a new Cellphone on 21/9/2016 online with a next day delivery promise.</p> <p>On 23/9/2016 I phoned in to find out the status, only to be told that require documentation.</p> <p>I had to phone to find this out, not them requesting this from me. Strike 1.</p> <p>On 27/9/2016 the contract was approved and received the phone 30/9/2016.</p> <p>I cancelled the contract on 1/10/2016 due to the phone not being as reviewed everywhere else. (Dula Sim)</p> <p>Confirmed on 5/10/2016 that phone was received back by Vodacom and the fee of R196 which was taken on 5/10/2016 would be refunded. Still waiting for refund. Strike 2.</p> <p>Then yesterday I held on for 15min to request refund to no answer. Strike 2.</p> <p>Last night the fees for next month R99 was deducted from my account. Strike 3.</p> <p>This moring I phoned to have the phone put down in my ear 3 times.Strike 4.</p> <p>When I got thru eventually, I was told that the system is down and I have to phone back. Strike 5.</p> <p>Please get this rectified!!!!!!!!!</p> <p> </p>