Cancelled contract still being charged to my account and Customer Care are a NIGHTMARE

I legally cancelled a contract within the 10 day consumer protection act allowance. Both from in the store and phoning myself to follow up. I was promised by the customer services agent it is all taken of and yet I am still being charged every month despite monthly calls to try to resolve. The recordings have it all on record but Vodacom will not share these with me and has even **** twice saying their are no records of my calls to cancel. When I phone a differnt customer care again the full history is still on the system.

Everyone I speak to defers responsibility, says they will get bacvk to me in a week then points fingers to some other dep[artment or even worse try to upsell me. The floor mangers are all polished politeness making big promises to resolve the problem as they can see it was a mistake on Vodacom's side, then they dissapear and ignore my attempts at further contact and I get debitted again the next month.

I am completely disgusted with the atrocious service and how the Vodacom system just ignores its clients. I suppose 20years of loyalty doesnt count for much to this company.