CANCELLED CONTRACT - STILL BEING CHARGED

On the 17 March 2015 I app**** online for a Vodacom contract online.<br> I was advised the phone will be delivered on the 19 March 2015.<br> However when the phone was not delivered I called in and I was told there was no stock and phone has been discontinued.<br> I spoke to a consultant regarding cancelling this contract.<br> On the 23 March 2015 the phone was suddenly delivered to me.<br> I spoke to a consultant on the 24 March and I asked the consultant to arrange for the phone to be collected and contract cancelled.<br> A week later the phone was collected.<br> I did not activate the number, this was done by Vodacom.<br> I did not even open the Sim or use any airtime.<br> Vodacom then debited my account with R269 in March<br> R199 for the contract and the balance for connection fee (please bear in mind this was done on line and there supposed to be no sim or connection fee)<br> I called in and was told the R269 will be refunded to me, to date I have not received a refund.<br> At the end of April the R199 was once again added to my Bill.<br> I spoke to a consultant regarding a refund and was given this reference number : S3-82B2Q-QD879<br> The contract has been cancelled and changed to pre-paid.<br> BUT NO MONIES REFUNDED