DT
Dean T
1 reviews | Active since May 2023
05 Jun 2023, 09:45
cancelled contract still being billed for
Cancelled my existing contract on the 19th April 2023 and the 31st of May it would therefor change to prepaid. I received an sms a week or so before the 1st June that my bill would be R 650. So i decided to call and query this as my contract is cancelled and i should only be paying R 75.00 for my other contract. The lady at vodacom CC agreed! However on the 1st of June a bill of R642.00 was deducted from my account. I want my money back ASAP!!!!
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Vodacom's replyOfficial
05 Jun 2023, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2023, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DT
Dean T's updateReviewer Update
07 Jun 2023, 08:01That is why i paid on the 1st of May. I cancelled on the 19th April , calendar month which means 19 May it ended in your case it was 31 May. I was still debited on the 1 June which is incorrect. Pay me my money ASAP !
DT
Dean T's update07 Jun 2023, 08:01
Reviewer Update
That is why i paid on the 1st of May. I cancelled on the 19th April , calendar month which means 19 May it ended in your case it was 31 May. I was still debited on the 1 June which is incorrect. Pay me my money ASAP !