1 reviews | Active since Mar 2018
Cancelled contract still being billed 5 months later
Moved overseas last year in May, cancelled my contract in September - it wasn't done. Called back in DECEMBER to cancel AGAIN, and it still wasn't done. Called back in FEBRUARY, contract was finally moved to pre-paid, but guess what? I'm still being billed!!
All I ever get when I have to call your contact centre, which is an international call on my UK number - so it's nice and expensive for me, is "Sorry, this has been escalated and we don't know what's going on".
How are you just so so bad at your CRM??
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team