OT
Omphile T

1 reviews | Active since Dec 2009

24 Oct 2016, 11:18

Cancelled Contract : Poor Service

<p>Dear Sir/Madam,</p> <p>I cancelled my contract with Vodacom on June 25th 2016. Individual assiting me was Kagiso Melato at Vodaworld. I paid an amount of R1541.27 to cancel the contract.</p> <p>Cellphone contract in question: ********** 660<br />ID Number : ********** 656083</p> <p> </p> <p>but I am being billed for a number that doesnt exist at all since it has been converted to prepaid and has been blocked due to the cellphone being ******.</p> <p> </p> <p>So I do not understand when I get emails from Vodacom for a number that should not exist or not even be on contract.</p> <p><br />Kind Regards,</p> <p>OB THOLE</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team