1 reviews | Active since Jul 2011
Cancelled Contract, Paid off balance, and made sure no more debits will go off, TWICE, yet still being debited
<p> </p> <p>As per the heading, we cancelled my Wife's contract and paid off EVERYTHING required, we even confirmed TWICE to make sure that there would be no more debits.</p> <p>Yet she still got debited.</p> <p>We got an email for an account from some random number we don't even own, so it seems like she is now paying for someone else.</p> <p>You really can't win with these guys, they also blocked the wrong phone a while ago, and took us more than 2days to resolve, as well as overcharging me for my upgrade and also taking months to refund me.</p> <p>I guess my contract will also be cancelled after this, the mind boggles at how they manage to mess up on EVERY SINGLE admin process.</p> <p><br />As it stand, I ave been on hold for 15minutes now just to speak to a consultant.</p> <p> </p> <p> </p> <p><br /> </p>
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Still no luck to get any form of service.
I was contacted by someone from Vodacom, and they promised to have it sorted out, but the guy went on leave.
Wife just received another invoice with the new months Debit order.
This is getting to be a total joke now.
Still no luck to get any form of service.
I was contacted by someone from Vodacom, and they promised to have it sorted out, but the guy went on leave.
Wife just received another invoice with the new months Debit order.
This is getting to be a total joke now.
After dealing with many other people at Vodacom, and countless mails, calls etc.
The account has rached legal and they are now sending lawyer letters to my wife, also some person mailed saying that the contract has been cancelled.
To our supprise, again, toda, another invoice came through.
This has got to be the biggest joke I have seen.
thank you Vodacom.
After dealing with many other people at Vodacom, and countless mails, calls etc.
The account has rached legal and they are now sending lawyer letters to my wife, also some person mailed saying that the contract has been cancelled.
To our supprise, again, toda, another invoice came through.
This has got to be the biggest joke I have seen.
thank you Vodacom.