LR
Lee-Ann Rossouw

1 reviews | Active since Jul 2011

01 Mar 2017, 10:20

Cancelled contract ... or did I?

<p>I cancelled my tablet contract by calling the contract centre and was advised my contract would not be renewed, that the contract would not move to a month on month billing contract. My SIM was also canclled. I would be debited for the month of March but on the 4th of March my agreement with Vodacom was no longer in effect. Except now I notice that I received data which should not be. So, did I cancel my contract or is this an error on Vodacom's side? </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2017, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Mar 2017, 09:09
Official

As per telephonic discussion,customer advised problem resolved.

Regards

FM