Cancelled contract numbers still appearing under my profile

I have an issue with Vodacom. It is more than a year ago since I cancelled two numbers that were initially on contract. I was very clear in my completion of the Cancellation form that I co not want to keep the numbers on prepaid. In other words the numbers should be removed from my profile. The numbers in question are the following: *** and ***. I have been sent between Vodacom Walk-in Centres, Vodacom Cancellations Department and Vodacom Customer Services Centre.

Vodacom Walk-in says they are unable to assist me because this functionality of removing the numbers from my profile was taken away from them more than two years ago.

Vodacom Customer Services says they are unable to assist me because that us the competence of Vodacom Cancellations Department.

Vodacom Cancellations Department says they are unable to assist me because the numbers are now on prepaid.

My concern which I raised with them, is that these numbers may end up being SIM- swapped **********ly with direct consequences for me as I no longer using and/ or actively monitoring them.

So here it is: please remove the numbers from my profile as I no longer require them!

Vodacom SP is really us South African consumers the middle finger.