CANCELLED CONTRACT NOTCANCELLED REF S3-9J233-3MIKD

I logged a call with Vodacom complaining about poor signal on my wifi device in the area. Vodacom logged a call with the technicians and a technician called to say the reception is poor in the area they going to cancel the contract. A lady from Vodacom called from the cancellations department to say RAM couriers will be collecting my device and that the contract will be cancelled. It is now almost 2 months later and nobody can help me. I spoke to Lucky and he said I must called the department that is holding the devices in storage. I aid I am tired of being messed around and I want to speak to his superior and he dropped the call in my ear. I am tired of Vodacoms bad service.