1 reviews | Active since Mar 2011
Cancelled Contract - NOT CANCELLED
<p>On 06/01/2017 I called 082111 to cancel 2 contracts - My Cellphone COntract on ********** 416 and my Tablet Contract on ********** 701. I asked that BOTH numbers be **** prepaid. I was told that the cellphone number ********** 416 would end on 22nd January 2017 so would be made prepaid on 31st January 2017 while the Tablet contract would end and would be made prepaid a month later on 28 February 2017. I was able to port ********** 416 to another service provider early in February 2017. However, I received a bill by email on 11/03/2017 for R29.25 from Vodacom for March 2017 for the Tablet. The number should have been made PREPAID by 28 February 2017. PLEASE MAKE ********** 701 a PREPAID NUMBER. ALso please CANCEL the debit order and make sure that the R29.25 is NOT DEDUCTED from my account. It is for reasons like this that I have moved to another SERVICE PROVIDER. </p> <p> </p> <p>Dr AA Khan - Cell ********** 416</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As discussed, we have attended to your query.
Regards
RoderiqueLategan
Dear Customer
As discussed, we have attended to your query.
Regards
RoderiqueLategan
