DAAK
Dr Abdullah Ali Khan

1 reviews | Active since Mar 2011

12 Mar 2017, 07:44

Cancelled Contract - NOT CANCELLED

<p>On 06/01/2017 I called 082111 to cancel 2 contracts - My Cellphone COntract on ********** 416 and my Tablet Contract on ********** 701. I asked that BOTH numbers be **** prepaid. I was told that the cellphone number ********** 416 would end on 22nd January 2017 so would be made prepaid on 31st January 2017 while the Tablet contract would end and would be made prepaid a month later on 28 February 2017. I was able to port ********** 416 to another service provider early in February 2017. However, I received a bill by email on 11/03/2017 for R29.25 from Vodacom for March 2017 for the Tablet. The number should have been made PREPAID by 28 February 2017. PLEASE MAKE ********** 701 a PREPAID NUMBER. ALso please CANCEL the debit order and make sure that the R29.25 is NOT DEDUCTED from my account. It is for reasons like this that I have moved to another SERVICE PROVIDER. </p> <p> </p> <p>Dr AA Khan - Cell ********** 416</p>

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Replies (2)
Vodacom
Vodacom's reply12 Mar 2017, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 14:31
Official

Dear Customer

As discussed, we have attended to your query.

Regards

RoderiqueLategan