Cancelled Contract - Nno response to emails

On 4 November 2014 i called to cancel a Vodacom contract that was sold to me over the phone by Elitemobile. The device was still delivered and i phoned again on 5 Nov 2014 to ask them to cancel and collect the device. They confirmed this will happen via Ram Couriers. This never happened. I later learned that the billing continued and when i contacted Vodacom Direct sales i was told they will sort it out. They cancelled the contract and then charged me a cancelletaion fee as the contract was not cancelled within 14 days. I again phoned elitemobile who confirmed they have my conversations of 4 and 5 Nov 2014 on their system. I then again provided this info to Vodacom Direct Sales. They then told me they will collect the device. Nothing happened and i asked if i could not deliver the device to one of their stores in Cape Town. I had no response since 15 Oct 2015. In the meantime the account was handed over and attorneys contacted me to settle the cancellation fee on the contract of R1578 before the end of this month. As i have had no response on my mails and are now desperate for a solution I resorted to Hello Peter to get guidance in this matter to prevent a negative credit record.