Cancelled Contract negatively reflecting on Credit Record

Item: Vodacom
Rating: 1
Author: Nolwazi M

I cancelled my contract with Vodacom within the 14 day cancellation period for a data contract as I wanted to use a different number for the contract. This was back in June and I recently discovered that the Account still appears as active and this now has a negative effect on my credit record as the account obviously goes unpaid as there is no debit order for Vodacom as I am not using this service.

I have spoken to agents who promise to look into the issue and will call back and they never do. This is sabotage from Vodacom to me as it is affecting any current applications I try to make for something that I already cancelled 4 months back.

Please help HelloPeter

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Oct 2019, 16:29

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Oct 2019, 16:29

Official

Vodacom's replyOfficial

28 Oct 2019, 11:26

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our Legal Department, your payment profile will be removed within 7 working days on ITC.

Regards, Consumer Website Team

Vodacom's reply28 Oct 2019, 11:26

Official