JM
Johannes M
1 reviews | Active since Nov 2025
26 Nov 2025, 09:25
Cancelled contract in November 2023 but still getting charged
I have cancelled my contract which expired in 2023 on multiple occasions but still I’m getting charged each month. I have also contacted Vodacom’s customer care and cancellation department regularly over the past 2 years with no resolution. The first confirmed cancellation was in November 2023 – Reference number: 5-CSPNNDZOV I again cancelled the contract on 22 July 2025 and received an sms confirming the contract has been cancelled with effect 31 August 2025, but it wasn't and it is now another 3 months that I've been charged. WHAT CAN I DO TO GET THIS CONTRACT CANCELLED??????? I also expect a refund from December 2023 - November 2025.
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Replies (2)
Vodacom's replyOfficial
26 Nov 2025, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Nov 2025, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JM
Johannes M's updateReviewer Update
17 Dec 2025, 08:36Good day,
I responded to your mail on 10 December, but to date no reply from you..
I explained that I'm based in Australia and gave you my contact number.
You will not be able to contact me on the cell phone number that was cancelled in November 2023.
Vodacom has taken more than R15 000 from me for a contract I'm no longer using, and it's still ongoing.
WHAT DO I NEED TO DO TO STOP VODACOM FROM *****ING MY MONEY.
I responded to your mail on 10 December, but to date no reply from you..
I explained that I'm based in Australia and gave you my contact number.
You will not be able to contact me on the cell phone number that was cancelled in November 2023.
Vodacom has taken more than R15 000 from me for a contract I'm no longer using, and it's still ongoing.
WHAT DO I NEED TO DO TO STOP VODACOM FROM *****ING MY MONEY.
JM
Johannes M's update17 Dec 2025, 08:36
Reviewer Update
Good day,
I responded to your mail on 10 December, but to date no reply from you..
I explained that I'm based in Australia and gave you my contact number.
You will not be able to contact me on the cell phone number that was cancelled in November 2023.
Vodacom has taken more than R15 000 from me for a contract I'm no longer using, and it's still ongoing.
WHAT DO I NEED TO DO TO STOP VODACOM FROM *****ING MY MONEY.
I responded to your mail on 10 December, but to date no reply from you..
I explained that I'm based in Australia and gave you my contact number.
You will not be able to contact me on the cell phone number that was cancelled in November 2023.
Vodacom has taken more than R15 000 from me for a contract I'm no longer using, and it's still ongoing.
WHAT DO I NEED TO DO TO STOP VODACOM FROM *****ING MY MONEY.