GH
Graham H
1 reviews | Active since Jan 2020
08 Jan 2020, 14:31
Cancelled contract debiting money 6 months after closure.
In July 2019 I cancelled 3 of my Vodacom contracts due to us immigrating, the outstanding invoice including early cancellation charges was paid and the cancellation was completed. In December 2019, 6 months after the cancellation I suddenly have R570 effectively ****** from my account from Vodacom. When I call to find out what is happening, I get told my contract is active and therefore I am being charged again, for 6 months it was closed?? The proof is on the system that my account was closed in July but then why suddenly now is it active and taking my money?
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Replies (2)0
Replies (2)Vodacom's replyOfficial
09 Jan 2020, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GH
Graham H's updateReviewer Update
03 Feb 2020, 11:35Vodacom not only did you not contact me or fix your theft, you stole a further R975 of my account this month!! this is just plain ********!!
GH
Graham H's update03 Feb 2020, 11:35
Reviewer Update
Vodacom not only did you not contact me or fix your theft, you stole a further R975 of my account this month!! this is just plain ********!!
