Cancelled contract debiting me
I phoned Vodacom to cancel my contract I October. I requested that they give me the amount I need to pay to close of the account (as I wanted to close the account earlier). I paid the amount in full before the required date. I went to the vodacom shop at Westgate so they could upload the receipt and process my cancellation. Vodacom debited me in November and December which I allowed. Now they have debited me in January. WTH is wrong with Vodacom. I CANCELLED this contract and even told your retentions department that I no longer want the contract.
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Replies (1)Vodacom's replyOfficial
28 Jan 2026, 07:25 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2026, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
