1 reviews | Active since Aug 2016

27 Jan 2026, 12:59

Cancelled contract debiting me

I phoned Vodacom to cancel my contract I October. I requested that they give me the amount I need to pay to close of the account (as I wanted to close the account earlier). I paid the amount in full before the required date. I went to the vodacom shop at Westgate so they could upload the receipt and process my cancellation. Vodacom debited me in November and December which I allowed. Now they have debited me in January. WTH is wrong with Vodacom. I CANCELLED this contract and even told your retentions department that I no longer want the contract.

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2026, 07:25
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team 

Best regards,