JG
Jeanette G

1 reviews | Active since Jan 2016

02 Feb 2016, 10:40

CANCELLED CONTRACT, BUT STILL GETTING CHARGED.

Todayit's been another 22 days I'm waiting for the money Vodacom tooked from me, whichthey promise will be paid into my account 3 Weeks ago. I wrote another report last week already, but they Consumer Website Tem, just said \your enquiry will be investigated and further feedback will be provided in due of course\" I mean really look how long I'm waiting already. They just keep making empty promises if I knew about htey services I would never ever used they services and I'm warning the other consumers like me out there please be aware. The first I wrote a report against them within an hour one of they Consultants gave me a cll and promised me that the money would be in my account, but he can't say when, but it won't take another 21 working days, but last week I wrote the second report and then just an automatic reply, no calling this time, is that how you treat customers in today's world then I don't know. So I hope within a next hour like previously I would expect a call would at least the news I want to hear. Uselless."

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2016, 11:25
Official
Hello marnoger,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team
Vodacom
Vodacom's reply02 Feb 2016, 11:25
Official
Hello marnoger,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team