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Andisa N
1 reviews | Active since Aug 2013
23 Aug 2025, 21:12
Cancelled contract but still deducts
Not happy, frustrated with no assistance as I am done paying my 24 months contract but Vodacom still deducts and saying I can only cancel over phone call not in the store.
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Replies (2)
Vodacom's replyOfficial
24 Aug 2025, 20:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2025, 20:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andisa N's updateReviewer Update
25 Aug 2025, 14:53Still not helped by Vodacom received a miss call and when I tried to answer it was a miss call tried to call back but talking to machine and it does not transfer me as o was told to talk to someone in order to cancel my 24 months contract which I’m finish paying and my question if Vodacom is still deducting where is that money going because my 24 months contract I have finished… R1700 is a lot of money and I’ve been to shop and I was told I can only cancel online while I took the contract in shop…
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Andisa N's update25 Aug 2025, 14:53
Reviewer Update
Still not helped by Vodacom received a miss call and when I tried to answer it was a miss call tried to call back but talking to machine and it does not transfer me as o was told to talk to someone in order to cancel my 24 months contract which I’m finish paying and my question if Vodacom is still deducting where is that money going because my 24 months contract I have finished… R1700 is a lot of money and I’ve been to shop and I was told I can only cancel online while I took the contract in shop…