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shereen.adams shereen.adams

1 reviews | Active since Jan 2018

11 Nov 2020, 12:43

Cancelled contract but still being billed

I called Vodacom July/August 2020 to cancel a contact that has come to an end. The account number is QC292519-2. I still received accounts from them which is no surprise as you have a long track record of doing this. I then called again to complain as to why it was not cancelled. The consultant then confirmed they will cancel it and that I should contact their billing department. I am still receiving bills. You people are absolutely useless and I just took out another contract with a useless service provider. Please refer back to the calls received for the number ***. You will pick up calls where cancellations were requested and confirmed. I am opening a case with the ombudsman as you rob way too many people and I am sick of it.

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2020, 13:54
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team